Cumbria parents say fee for school payment app refund is ‘unfair’

Martha Davis, a parent with two children at the school, said it was not fair the school was having to pay the fee.

“It’ll add up and it’ll be a considerable amount for Cockermouth school and that’s money that would have went to our children’s education,” she said.

The school said it was talking to sQuid, which was widely used in schools across the country, about the situation.

The firm said the decision to withdraw from the UK was due to adverse trading conditions which had made the business “unsustainable”.

It said it had planned an “orderly exit” so schools would have time to find alternative providers.

The company said it understood why some schools and parents were upset about the refund fees “even though those charges are clearly stated in our terms and conditions”.

“It remains our intention to complete our exit from the market responsibly and with the least impact on all concerned,” a spokesperson said.