‘Submitted doctor’s letter, waiver denied…’: Lisa Ray lambasts Air India for lacking ‘empathy’ to her ‘ailing’ father

Canadian actress Lisa Ray slammed Air India for rejecting her 92-year-old “ailing” father’s medical waiver despite submitting doctors’ letter. She further questioned the airline for not showing “empathy” in managing the situation considering her father’s age and health condition.

“Here we go again @airindia My father is 92, unwell and I have to cancel travel due to his ailing condition. Submitted doctors letter and the waiver was denied? How is that possible? Where is the empathy from an airline that is claiming to care about passengers???” Lisa Ray posted on X.

Replying to her concern, Air India said, “We empathize with your concern and wish your father a speedy recovery. Please help us with  the email address from which you’ve written to us or the case ID (if any) via DM. We’ll look into it.

She then posted a screenshot of the medical emergency, where the booking website mentioned there is no medical waiver. It also saw the detail regarding her father’s hospitalisation.

The incident received mixed reactions, with some supporting her, while others saying that medical waivers might not apply to non-flexible tickets. “No airline will and no airline SHOULD give you a waiver for whatever reason if your ticket is not a flexible or changeable ticket,” one user remarked. Others suggested purchasing travel insurance or flexible tickets for future situations.

Who is Lisa Ray?

In 1994, Lisa Ray made her acting acting debut with Hanste Khelte film. Her prominent roles comprise Kasoor, Water, and I Can’t Think Straight. In June 2009, she was diagnosed with multiple myeloma, a rare bone marrow cancer. After three years of recovery, she relapsed again. She starred in India and Canada films. The actor shared about the journey in memoir Close To The Bone that released in 2019.

She is married to businessman Jason Dehni in 2012. They were blessed with twin daughters, namely Soleil Ray-Dehni and Sufi Ray-Dehni. The actor was latest seen in the Four More Shots’ second season.